Responsibilities And Duties
Contact potential or existing customers to inform them about a product or service using
scripts;
Answer questions about products or the company;
Ask questions to understand customer requirements and close sales;
Direct prospects to the field sales team when needed;
Enter and update customer information in the database;
Take and process orders in an accurate manner;
Handle grievances to preserve the company’s reputation;
Keep records of calls and sales and note useful information;
Requirements:
Proven experience as telesales representative or other sales/customer service role;
Proven track record of successfully meeting sales quota preferably over the phone;
Good knowledge of relevant computer programs and telephone systems;
Ability to learn about products and services and describe/explain them to prospects;
Excellent knowledge of English, Hindi & any additional Indian language is an added
advantage
Excellent communication and interpersonal skills;
Outstanding negotiation skills with the ability to resolve issues and address complaints
Education qualification
- Higher Secondary(12th Pass) (Preferred)
- Graduate (B.COM,BBA,BA...)
- With good communication skills (English, Hindi,Marathi)